Operational Efficiency
Case Study: Re-face legacy portfolio management system
Industry
Financial Services
Problem Statement
The client was a global bank with hundreds of branches and thousands of financial advisors in the United States. The purpose of the portfolio management system is to provide accurate, up-to-date cost basis information in a timely and professional manner.
Business Benefits
- Business Process Optimization
- Increased Business Agility
- Reduced Operational Cost
- Improved Usability
- Reduced User Training Time
Challenges
- Existing portfolio management application was a standalone system that required separate access by the users slowing down cost basis adjustments and putting that work out of context from other user daily tasks.
- User interface was based on old technology and did not accommodate new business requirements.
- Old system lacked workflow management which added to processing overhead.
Technical Challenges
- Existing application contains complicated processing logic making full re-write of the back-end cost prohibitive.
- Insufficient documentation for the legacy system.
- Integration into new to the company SOA/BPM ecosystem.
- Integration with new service request processing system.
- New to the company JSF technology on the front end.
How we Helped
- Working closely with the client's business owners we accommodated sophisticated user interfaces with complex validation logic.
- In tight collaboration with the client's development team we were able to reuse most of the back-end data and processing logic.
- Made cost basis adjustment tasks an integral part of the new request processing platform utilizing workflow module and SOA components.
- Leveraged off-shore, highly qualified, 741 Studios workforce while simultaneously maintaining permanent on-site presence of a strong team lead. His role was to communicate with the client on the technical issues and provide guidance to the off-shore team. This worked very well for the project, once again validating our approach and ability to execute the on-shore/off-shore model.
Disciplines
SOA/BPM ecosystem - TIBCO; Web Service layer -TIBCO BusinessWorks; Composite services; Application integration; Services governance; Java 5; Portal - JSF, AJAX; Database - DB2;
Case Study: Broker Desktop for Wealth Management
Problem Statement
When we first engaged with our client, their IT department was taking too long to deliver business functionality; users were forced to interact with too many systems and screens to perform their daily responsibilities; and the client was facing high support and maintenance costs.
Business Benefits
- Reduced training and ramp-up time of customer service agents
- Increased overall efficiency of brokers and back-office service personnel
- Faster time to market of system functionality
Challenges
- Involved massive firm-wide system integration
- First production release to be implemented on a new platform
How we Helped
Worked with existing teams to:
- Implement a new solution based on BPM/SOA integrating over 12 core applications
- Develop user interfaces & UI component libraries based on JSP and JSF
- Establish governance ecosystem of services within 8 months
- Establish service layer based on service bus
Disciplines
Portal - JSP, JSF, AJAX; Java 5; Workflow; Web services - Oracle Weblogic; Services Orchestration on Service Bus; Composite services; Application Integration; Services Governance - IBM
Case Study: Web Trading & Web Site for a Brokerage
Problem Statement
During this particular engagement we were tasked to: gain market share with independent brokers; satisfy institutional users with a highly functional and self-managed self-service web site; facilitate large trades beyond retail users; and to provide mobile access.
Business Benefits
- Increased market share and overall appeal of customer facing servicing web site
- Increased user retraining and supported marketing campaign
- Decreased time to implement new functionality
- Decreased administration time from call centers
Challenges
- Required to deal with different applications with distinct interfaces
- Massive migration effort from legacy systems to new platform
How we Helped
Worked with existing teams to:
- Design and develop ecommerce web site for institutional brokers
- Design and develop web trading platform
- Distribute management of users and entitlements to user designated administrators
Disciplines
Portal - JSP; Java; XML; Java Swing Applet
