Business Process Optimization
Case Study: A New BPO Client Management System Integrating with Legacy Applications
Problem Statement
We faced five distinct applications (in-house and packages) from acquisitions that all performed similar functionality. Maintaining and operating these systems resulted in high operational costs and incidence of errors while implementing new functionality was prohibitive due to overall complexity.
Business Benefits
- Increased business agility by reducing time to market of bringing on new clients
- Improved customer service with more accurate and current pricing and status
- Reduced costs by cutting administration staff by 20%
- Improved communication between departments with end-to-end business processes
Challenges
- Dealing with several applications with different interfaces
- Integrating with legacy software packages
- Massive migration effort from legacy systems to the new platform
How we Helped
- Architected, designed and developed composite application to integrate with five legacy systems based on a process-centric and event-driven architecture (New application components and service layer)
- Developed migration plan, processes and software component to migrate 400+ large accounts with millions of account holders from legacy to new platform
- Developed ETL to migrate data from legacy to new Operational Data Store
Disciplines
Portal - JSP, AJAX; Java; Workflow - IBM Filenet; XML; .NET integration; Rules Engine - TIBCO;